Mandarin Consulting Limited
Last Updated – 21 May 2018
1.1 The Company takes the security and privacy of your data seriously. We need to gather and use information or ‘data’ about you as part of our business and to manage our relationship with you. We intend to comply with our legal obligations under the Data Protection Act 2018 (the ‘2018 Act’) and the EU General Data Protection Regulation (‘GDPR’) in respect of data privacy and security. We have a duty to notify you of the information contained in this policy.
1.2 This policy applies to current and former customers or candidates. If you fall into one of these categories, then you are a ‘data subject’ for the purposes of this policy.
1.3 The Company collects and stores customer data such as name, date of birth, gender, address, place of study and course details, mobile number, email, copy of passport.
1.4 The company will hold data in accordance with our Data Retention Policy. A copy of this can be obtained from [email protected]. We will only hold data for as long as necessary for the purposes for which we collected it.
1.5 The Company is a ‘data controller’ for the purposes of your personal data. This means that we determine the purpose and means of the processing of your personal data. We will appoint a designated, named Data Controller as a contact.
1.6 This policy explains how the Company will hold and process your information. It explains your rights as a data subject. It also explains your obligations when obtaining, handling, processing or storing personal data in the course of working for, or on behalf of, the Company.
1.7 It is intended that this policy is fully compliant with the 2018 Act and the GDPR. If any conflict arises between those laws and this policy, the Company intends to comply with the 2018 Act and the GDPR.
2 Data Protection Principles
2.1 Personal data must be processed in accordance with six ‘Data Protection Principles.’ It must:
• be processed fairly, lawfully and transparently;
• be collected and processed only for specified, explicit and legitimate purposes;
• be adequate, relevant and limited to what is necessary for the purposes for which it is processed;
• be accurate and kept up to date. Any inaccurate data must be deleted or rectified without delay;
• not be kept for longer than is necessary for the purposes for which it is processed; and
• be processed securely.
We are accountable for these principles and must be able to show that we are compliant.
3 How we define personal data
3.1 ‘Personal data’ means information which relates to a living person who can be identified from that data (a ‘data subject’) on its own, or when taken together with other information which is likely to come into our possession. It includes any expression of opinion about the person and an indication of the intentions of us or others, in respect of that person. It does not include anonymised data.
3.2 This policy applies to all personal data whether it is stored electronically, on paper or on other materials.
3.3 This personal data might be provided to us by you, or someone else on your behalf with your consent.
3.4 We will collect and use the following types of personal data about you:
• information provided on your sign up form;
• your contact details and date of birth;
• your gender;
• your identification documents such as passport;
• training course records;
• your images (whether captured on CCTV, by photograph or video) with prior consent given;
• any other category of personal data which we may notify you of from time to time.
4 How we define special categories of personal data
4.1 ‘Special categories of personal data’ are types of personal data consisting of information as to:
• your racial or ethnic origin;
• your political opinions;
• your religious or philosophical beliefs;
• your trade union membership;
• your genetic or biometric data;
• your health;
• your sex and sexual orientation; and
• any criminal convictions and offences.
Where relevant we may hold and use any of these special categories of your personal data in accordance with the law.
5 How we define processing
5.1 ‘Processing’ means any operation which is performed on personal data such as:
• collection, recording, organisation, structuring or storage;
• adaption or alteration;
• retrieval, consultation or use;
• disclosure by transmission, dissemination or otherwise making available;
• alignment or combination; and
• restriction, destruction or erasure.
This includes processing personal data which forms part of a filing system and any automated processing.
6 How will we process your personal data?
6.1 The Company will process your personal data (including special categories of personal data) in accordance with our obligations under the 2018 Act.
6.2 We will use your personal data for:
• performing the contract of services between us;
• complying with any legal obligation; or
• if it is necessary for our legitimate interests (or for the legitimate interests of someone else). However, we can only do this if your interests and rights do not override ours (or theirs). You have the right to challenge our legitimate interests and request that we stop this processing. See details of your rights in section 12 below.
We can process your personal data for these purposes without your knowledge or consent. We will not use your personal data for an unrelated purpose without telling you about it and the legal basis that we intend to rely on for processing it.
If you choose not to provide us with certain personal data you should be aware that we may not be able to carry out certain parts of the contract between us. For example, if you do not provide us with your bank account details we may not be able make a refund to you.
7 Examples of when we might process your personal data
7.1 We have to process your personal data in various situations during your engagement with us and even following termination of your engagement.
7.2 We will only process special categories of your personal data (see above) in certain situations in accordance with the law. For example, we can do so if we have your explicit consent. If we asked for your consent to process a special category of personal data then we would explain the reasons for our request. You do not need to consent and can withdraw consent later if you choose by contacting Customer Services at [email protected].
7.3 We do not need your consent to process special categories of your personal data when we are processing it for the following purposes, which we may do:
• where it is necessary for carrying out rights and obligations under contract law;
• where it is necessary to protect your vital interests or those of another person where you/they are physically or legally incapable of giving consent;
• where you have made the data public;
• where processing is necessary for the establishment, exercise or defence of legal claims;
7.4 We do not take automated decisions about you using your personal data or use profiling in relation to you.
8 Sharing your personal data
8.1 Sometimes we might share your personal data with group companies or our contractors and agents to carry out our obligations under our contract with you or for our legitimate interests.
8.2 We require those companies to keep your personal data confidential and secure and to protect it in accordance with the law and our policies. They are only permitted to process your data for the lawful purpose for which it has been shared and in accordance with our instructions.
9 How should you process personal data for the Company?
9.1 Everyone who works for, or on behalf of, the Company has some responsibility for ensuring data is collected, stored and handled appropriately, in line with this policy and the Company’s Data Security and Data Retention policies.
9.2 The Company’s Data Controller [Managing Director – Ronald Hughes] is responsible for reviewing this policy and updating the Board of Directors on the Company’s data protection responsibilities and any risks in relation to the processing of data. You should direct any questions in relation to this policy or data protection to this person.
9.3 You should only access personal data covered by this policy if you need it for the work you do for, or on behalf of the Company and only if you are authorised to do so. You should only use the data for the specified lawful purpose for which it was obtained.
9.4 You should not share personal data informally.
9.5 You should keep personal data secure and not share it with unauthorised people.
9.6 You should regularly review and update personal data which you have to deal with for work. This includes telling us if your own contact details change.
9.7 You should not make unnecessary copies of personal data and should keep and dispose of any copies securely.
9.8 You should use strong passwords.
9.9 You should lock your computer screens when not at your desk.
Consider anonymising data or using separate keys/codes so that the data subject cannot be identified.
9.10 Do not save personal data to your own personal computers or other devices.
9.11 You should lock drawers and filing cabinets. Do not leave paper with personal data lying about.
9.12 You should not take personal data away from Company’s premises without authorisation from your line manager or Data Controller.
9.13 Personal data should be shredded and disposed of securely when you have finished with it.
9.14 You should ask for help from our Data Controller if you are unsure about data protection or if you notice any areas of data protection or security we can improve upon.
9.15 Any deliberate or negligent breach of this policy by you may result in disciplinary action being taken against you in accordance with our disciplinary procedure.
9.16 It is a criminal offence to conceal or destroy personal data which is part of a subject access request (see below). This conduct would also amount to gross misconduct under our disciplinary procedure, which could result in your dismissal.
10 How to deal with data breaches
10.1 We have robust measures in place to minimise and prevent data breaches from taking place. Should a breach of personal data occur (whether in respect of you or someone else) then we must take notes and keep evidence of that breach. If the breach is likely to result in a risk to the rights and freedoms of individuals, then we must also notify the Information Commissioner’s Office within 72 hours.
10.2 If you are aware of a data breach you must contact Managing Director – Ronald Hughes at [email protected] immediately and keep any evidence you have in relation to the breach.
11 Subject access requests
11.1 Data subjects can make a ‘subject access request’ (‘SAR’) to find out the information we hold about them. This request must be made in writing. If you receive such a request, you should forward it immediately to the Data Controller who will coordinate a response.
11.2 If you would like to make a SAR in relation to your own personal data, you should make this in
writing to customer[email protected]. We must respond within one month
unless the request is complex or numerous in which case the period in which we must respond
can be extended by a further two months.
11.3 There is no fee for making a SAR. However, if your request is manifestly unfounded or excessive we may charge a reasonable administrative fee or refuse to respond to your request.
12 Your data subject rights
12.1 You have the right to information about what personal data we process, how and on what basis as set out in this policy.
12.2 You have the right to access your own personal data by way of a subject access request (see above).
12.3 You can correct any inaccuracies in your personal data. To do you should Customer
Services at [email protected].
12.4 You have the right to request that we erase your personal data where we were not entitled
under the law to process it or it is no longer necessary to process it for the purpose it was
collected. To do so you should contact Customer Services at
12.5 While you are requesting that your personal data is corrected or erased or are contesting the
lawfulness of our processing, you can apply for its use to be restricted while the application
is made. To do so you should contact Customer Services
12.6 You have the right to object to data processing where we are relying on a legitimate interest to do so and you think that your rights and interests outweigh our own and you wish us to stop.
12.7 You have the right to object if we process your personal data for the purposes of direct marketing.
12.8 You have the right to receive a copy of your personal data and to transfer your personal data to another data controller. We will not charge for this and will in most cases aim to do this within one month. With some exceptions, you have the right not to be subjected to automated decision-making.
12.9 You have the right to be notified of a data security breach concerning your personal data.
12.10 In most situations we will not rely on your consent as a lawful ground to process your data. If
we do however request your consent to the processing of your personal data for a specific
purpose, you have the right not to consent or to withdraw your consent later. To withdraw
your consent, you should contact Customer Services at
12.11 You have the right to complain to the Information Commissioner. You can do this be contacting the Information Commissioner’s Office directly. Full contact details including a helpline number can be found on the Information Commissioner’s Office website (www.ico.org.uk). This website has further information on your rights and our obligations.
13 Changes to this privacy notice
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.