About Us

Our team

Dionne Edwards - Coach

Dionne Edwards

UK based

Dionne has had a broad career working in blue chip companies in the UK across a variety of industries including telecommunications, publishing, retail, consulting and financial services. She has extensive exposure working in the areas of Customer Services, Business Development, Recruitment and Operations, with over 20 years’ experience heading up national and international teams. She also has over 10 years’ experience working independently as a Consultant helping businesses improve performance through transforming customer service operations. Previous clients include Rural Payments Agency, Brakes, Royal Institute of British Architects, British Gypsum and the Financial Times.

Dionne has experience as Head of Customer Experience at the Financial Times. She has worked as a Consultant and Customer Service Business Manager in the public sector and undertaken training roles in customer service and leadership. At Capita, she worked as a Careers Consultant and in Outplacement Support within the public and private sector for companies include Age U.K, Network Rail, Capita TVL, Atkins and McLarens. She has also worked for Marks and Spencer and BT in Customer Development and Team Management.

Dionne successfully transitioned into Career Management and Coaching, specialising in working primarily with Financial Services and Management Consultancy professionals and also covering a wide breadth of other industries.  She is a qualified Master NLP Coach and accomplished trainer.

Dionne’s breadth of experience helps her to provide insightful, pragmatic advice and her passion is to see her candidates excel and succeed in their chosen field.